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PRIVACY POLICY


This notice describes the privacy policy (“Privacy Policy” or “Policy”) of www.flowzen.fit/ (hereinafter referred to as the “Website”) which is owned and operated by:

Company Name: Flow Athletics, LLC

Type: Limited Liability Company

Principal Office: 7901 4th St N Ste 4000 St. Petersburg, FL 33702

(hereinafter referred to the “FlowZen” or “us” or “our” or “we”). In this Policy, you shall be referred as “you” or

“your” or “user” or “users” or “customer(s)”.


This Privacy Policy explains what information of yours will be collected by us when you or access the website or create an account or place an order for our products, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through our website shall be limited to the purposes described under this Privacy Policy and our Terms & Conditions.


By using our Site or purchasing our products (“Products”) or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.


IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.


TABLE OF CONTENT

Sr. No.

Particular

1.

What information about the customers do we collect?

2.

Lawful basis for processing personal information

3.

How do we use this information?

4.

Data Retention and Deleting your information

5.

Cookie Policy

6.

Sharing of information

7.

Storage and Security of Information

8.

Links to third party websites

9.

Rights of customers from EU, EEA, Switzerland, and UK

10.

California Resident Rights

11.

Nevada Resident Rights

12.

Rights of customers from other places

13.

How do we respond to legal requests?

14.

Children Privacy

15.

How do I withdraw my consent?

16.

Governing law and Dispute Resolution

17.

Do you have any questions or concerns about this privacy policy?

18.

Welcoming of Suggestions


  1. What information about the customers do we collect?

    At FlowZen Athletics, LLC, we collect and process various types of information about our customers, including:

    1. Basic Information: When you visit our website, create an account, or make a purchase, we may collect personal information such as your name, mailing address, billing address, phone number, and email address. This information is essential for order processing, shipping, and customer communication.

    2. Payment Information: Please note that we use third-party payment gateway service providers to securely process payments. To facilitate payment for your orders, they may collect payment details, including credit card or debit card information.

    3. Account Information: If you choose to register and create an account on our website, we collect information related to your account, such as your username, password, and account preferences.

    4. Order History: We maintain a record of your purchase history, including details of the products you have ordered, their quantities, and transaction dates.

    5. Communications: We may collect and retain records of your communications with us, including emails, chat logs, or customer service inquiries.

    6. Website Usage Data: We may automatically collect data about your interactions with our website, including your IP address, browser type, device information, and browsing patterns. This information helps us improve our website's functionality and user experience.


  2. What is the lawful basis for which we use your personal information?

    You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:

    • Consent: With your explicit consent, we may use your personal information for marketing and promotional purposes. You have the option to withdraw your consent at any time by adjusting your marketing preferences or contacting us.

    • Performance of a contract: We use your personal information to fulfill our contractual obligations when you make a purchase from our website. This includes processing orders, delivering products, and providing customer support.

    • Legal obligations: We may process your personal information to comply with legal and regulatory obligations, such as tax and accounting requirements.

    • Legitimate interests: In certain cases, we may process your personal information based on our legitimate interests, such as improving our website's functionality, enhancing user experience, preventing fraud, and ensuring the security of our services.


    In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at hello@flowzen.fit.


  3. How do we use this information?

    At FlowZen Athletics, LLC, we use the personal information collected from our customers for the following purposes:

    1. Order Processing: We use your personal information, including your name, shipping address, and payment details, to process and fulfill your orders. This includes shipping products to the designated address and verifying payment information.

    2. Customer Communication: We may use your contact information, such as your email address and phone number, to communicate with you regarding your orders, provide order status updates, and address customer inquiries or concerns.

    3. Account Management: If you choose to create an account on our website, we use your account information, including your username and password, to manage and secure your account.

    4. Marketing and Promotions: We may use your personal information to send you marketing communications, promotional offers, and newsletters. You can manage your marketing preferences or opt out of these communications at any time.

    5. Website Improvement: We analyze website usage data, including IP addresses and browsing patterns, to enhance the functionality and performance of our website, tailor content to user preferences, and improve the overall user experience.

    6. Compliance: We may process your personal information to comply with legal and regulatory obligations, such as tax reporting, accounting, and record-keeping requirements.

    7. Fraud Prevention: To protect against fraudulent activities, we may use personal information to verify orders and investigate suspicious transactions.

    8. Security: We employ security measures to safeguard your personal information and the integrity of our website, which may involve monitoring for security threats and unauthorized access.

    9. Customer Support: We use personal information to provide customer support and address inquiries, feedback, or complaints.

    10. Legal Purposes: In some cases, we may use personal information for legal purposes, including responding to legal requests, disputes, or claims.


  4. Data Retention Period and Deleting your information

    1. Data Retention: Unless you request that we delete certain information, we will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of order fulfillment, account management, marketing communications, satisfying any legal, regulatory, accounting, or reporting requirements, as well as ongoing fraud prevention, backup, and business continuity purposes.

    2. Deleting Personal Information: Your account and the information that you provide us is yours. You can at any time delete the same. However, you acknowledge that we may also retain some of the information so deleted for a reasonable period in order to comply with legal requests. You can request us to delete your information by writing to us at hello@flowzen.fit.

    3. User Verification: Prior to processing deletion requests, we may need to verify the identity of the user to ensure the security of personal information.

    4. Exceptions: Certain information may be exempt from deletion if retention is necessary for legal compliance, dispute resolution, or other legitimate business purposes.

    5. Effect on Services: Deleting certain information may impact the user's ability to access and use specific services or features provided by us.

    6. Backup Copies: Information may continue to exist in backup copies for a limited period after deletion. These copies are retained for system restoration purposes and are not actively used.


  5. Cookies and Similar Technologies

    Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to another website. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons for targeted advertising and security purposes. The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.


  6. Sharing of Information

    FlowZen Athletics, LLC may share your personal information under the following circumstances:

    1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our products and services. These service providers include, but are not limited to, shipping and logistics partners, payment processors, customer support providers, and marketing agencies. We ensure that these service providers adhere to stringent data protection standards and use your personal information solely for the purposes specified by us.

    2. Employees: We may share your personal information with our employees as necessary for internal business purposes, including order processing, customer support, and internal training. Our employees are bound by strict confidentiality and data protection policies.

    3. Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes sharing information with law enforcement agencies or authorities for the purposes of investigating and preventing fraud, illegal activities, or violations of our Terms and Conditions.

    4. Business Transactions: In the event of a merger, acquisition, sale, or other business transfer, your personal information may be transferred to the acquiring entity or successor as part of the transaction.

    5. Consent: We may share your information with other third parties if you provide explicit consent for such sharing.

    6. Protecting Rights and Safety: We may share your personal information when we believe it is necessary to protect the rights, safety, or property of FlowZen Athletics, LLC, our customers, or others. This may include sharing information in response to legal claims, security threats, or actions that violate our policies.

    7. Anonymized or Aggregated Data: We may use anonymized or aggregated data that does not identify individuals for various purposes, including statistical analysis, research, and business improvement. This information cannot be linked back to you.


  7. Storage and Security of Information

    Ensuring the confidentiality and integrity of user information is a top priority at FlowZen. Here's how we handle the storage and security of the information we collect:

    1. Data Encryption: We use encryption technologies, including Secure Socket Layer (SSL) and Transport Layer Security (TLS), to encrypt the transmission of data between your browser and our website. This helps protect your personal information during online interactions.

    2. Access Controls: Access to user information is restricted within FlowZen. Only employees with a legitimate need, such as customer support or system administrators, have access based on their job responsibilities.

    3. Employee Confidentiality: FlowZen employees are bound by confidentiality obligations and are trained on the secure handling of user information. This includes understanding the importance of maintaining the privacy and security of the data they may access.

    4. Regular Security Audits: FlowZen conducts regular security audits and assessments to identify and address potential vulnerabilities. This proactive approach helps maintain a robust security posture.

    5. Incident Response Plan: In the event of a data security incident, FlowZen has an incident response plan in place to promptly assess, contain, and mitigate the impact of the incident. Users will be notified as required by applicable data protection laws.

    6. Data Retention Policies: User information is retained only for as long as necessary to fulfill the purposes outlined in the Privacy Policy or as required by applicable laws and regulations. Once the retention period expires, data is securely deleted or anonymized.

    7. Security: We employ reasonable security practices to ensure that the information is safe and secure with us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.


  8. Links to other Sites

    The Site may contain links to third-party websites and online services that are not owned or controlled by us (such as third-party payment gateways). We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the website; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.


  9. Rights of EU, EEA, Switzerland, and UK customers

    This section of the Policy supplements the other provisions of this Privacy Policy, and applies to you if you are in the EU, the European Economic Area (EEA), Switzerland, or UK. For the purposes of GDPR, your DATA CONTROLLER for the data collected by us to provide you with our services is:

    Company Name: Flow Athletics, LLC

    Type: Limited Liability Company

    Principal Office: 7901 4th St N Ste 4000 St. Petersburg, FL 33702


    ALL YOUR USER INFORMATION WILL BE COLLECTED, STORED, PROCESSED AND SHARED STRICTLY IN ACCORDANCE, IN LINE AND FULL COMPLIANCE WITH REGULATION (EU)

    2016/679 (SIMPLY CALLED “GDPR”), DIRECTIVE 2002/58/EC (SIMPLY CALLED “E-PRIVACY DIRECTIVE, 2002”) OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, AND UK’S DATA PROTECTION ACT 2018 (HERINAFTER COLLECTIVELY REFERRED TO AS THE “UK GDPR”).


    Under applicable GDPR, you have the following rights in respect of your personal information:

    • Right to obtain information: to obtain information about how and on what basis your personal information is processed and to obtain a copy.

    • Right to rectification: You have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.

    • Right of Erasure: to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.

    • Right of restriction: to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.

    • Right to object: to object to decisions which are based solely on automated processing or profiling.

    • Right to ask for a copy: where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of the UK or EEA.

    • Right to withdraw your consent. You have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.

    • Request the transfer of your Personal Data. We will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


    Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case your personal data will no longer be processed for such purposes by us.


    In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection. Please note that the right of access and the right to erasure do not constitute absolute rights and the interests of other individuals may restrict your right of access or erase in accordance with local laws.


    We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period for record-keeping, accounting and fraud prevention purposes.

    To make such requests, please contact us at hello@flowzen.fit.



  10. California Resident Rights

    This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.


    “Shine the Light” and “Eraser” Laws: Residents of the State of California may request a list of all third parties to which we have disclosed certain information during the preceding year for those third parties’ direct marketing purposes.


    California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): The CCPA, as amended by the CPRA, provides California residents and/or their authorized agents with specific rights regarding the collection and processing of their personal information.


    Your Right to Know: California residents have the right to request that we disclose the following information to you about our collection and use of your personal information over the past twelve (12) months. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Upon verification, we will disclose to you:

    • The categories of personal information we have collected about you.

    • The categories of sources for the personal information we have collected about you.

    • The specific pieces of personal information we have collected about you.

    • Our business or commercial purpose for collecting or “selling” your personal information as defined by the CCPA.

    • The categories of third parties to whom we have sold or shared your personal information, if any, and the categories of personal information that we have shared with each third-party recipient.


    Your Right to Opt-Out of “Sale” or “Sharing” of Personal Information: California residents have the right to opt-out of the “sale” or “sharing” of their personal information as defined by the CCPA by contacting us at hello@flowzen.fit.


    Please note that we do not knowingly “sell” the personal information of any individuals.


    If and where we are “sharing” your personal information with third parties for the purposes of cross-context behavioral advertising or profiling, you may opt-out of such sharing at any time by submitting a request at hello@flowzen.fit.


    Your Right to Limit Use of Sensitive Personal Information: California residents may have the right to request that businesses limit the use of any sensitive personal information to those uses which are necessary to perform the Services or for other specifically-enumerated business purposes under the CCPA, as amended by the CPRA. Please note that we do not use sensitive personal information other than as necessary to perform the Services or as specifically permitted under the CCPA.


    Your Right to Delete: California residents have the right to request that we delete any of the personal information collected from you and retained by us, subject to certain exceptions. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Once your request is verified and we have determined that we are required to delete the requested personal information in accordance with the CCPA, we will delete, and direct our service providers to delete your personal information from their records. Your request to delete personal information that we have collected may be denied if we conclude it is necessary for us to retain such personal information under one or more of the exceptions listed in the CCPA.

    Your Right to Correct: Under the CCPA, as amended by the CPRA, California residents have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes for which we are processing such personal information. We will use commercially reasonable efforts to correct such inaccurate personal information about you.


    Non-Discrimination: You will not receive any discriminatory treatment by us for the exercise of your privacy rights conferred by the CCPA.


    To exercise any of your rights, please contact us at hello@flowzen.fit



  11. Notice for Nevada Residents

    Under Nevada law, certain Nevada residents may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons.


    “Personally identifiable information” includes first and last name, address, email address, phone number, social security number, or an identifier that allows a specific person to be contacted either physically or online.


    Please note, we do not sell your personal information to anyone.


  12. Rights of customers from other Jurisdictions

    For the purposes of the applicable law, your DATA CONTROLLER for the data collected by us to provide you with our services is:

    Company Name: Flow Athletics, LLC

    Type: Limited Liability Company

    Principal Office: 7901 4th St N Ste 4000 St. Petersburg, FL 33702


    Depending upon the laws of your jurisdiction, you may be eligible for some or all of the following rights in respect of your personal information:

    1. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.

    2. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.

    3. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.

    4. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.

    5. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.

    6. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.

    7. Right to withdraw your consent. You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.

    8. Request the transfer of your Personal Data. If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


    To make such requests, please contact us at hello@flowzen.fit. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.


  13. How do we respond to legal requests?

    We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.


  14. Children Privacy

    Protecting children's privacy is important to us. We do not direct the Site or our Products to, nor do we knowingly collect any personal information from, such children. If you are not of majority (or above) as per the law of jurisdiction that applies to you, you are not authorized to use the Site without your parent/guardian’s consent. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database. Please contact us at hello@flowzen.fit if you believe we unknowingly collected information described in this Section.


  15. How can I withdraw my consent? (OPT-OUT)

    If you sign-up, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@flowzen.fit.


  16. Governing law and Dispute Resolution

    In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our products, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy as well.


  17. Do you have questions or concerns about this Privacy Policy?

    In the event you have any grievance regarding anything related to this Privacy Policy, or with any content or service of FlowZen, in that case you may freely write your concerns through your registered email to Grievance Officer at below:



  18. Welcoming of Suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at hello@flowzen.fit.



Last updated on February 01, 2024.