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SHIPMENT POLICY



This Shipment Policy (hereinafter referred to as the “Policy”) describes how the orders are shipped, when you place orders on our website, i.e. www.flowzen.fit/ (hereinafter referred to as the “Website” or “Site”).


This Policy shall be read in conjunction with our Terms & Conditions, Return Policy, and Privacy Policy

statement.


  1. DELIVERY

    1. Origin of Shipment: We ship our products from our distribution center located in Delray Beach, Florida.

    2. Delivery Service: We are pleased to offer our products to customers across all 51 United States, including Alaska and Hawaii. We use the services of third-party logistics, United States Postal Service (USPS) and United Parcel Service (UPS).

    3. Order Processing Time: Once you place an order with us, we strive to process it efficiently. Please allow up to one (1) business day for order processing before it is ready for shipment.

    4. Estimated Delivery Time: The estimated delivery time for your order depends on various factors, including the shipping destination and the selected shipping method. In general, orders typically arrive within 5-8 business days after they have been shipped. You will receive an email when your order is shipped.

    5. Important Note: The delivery time is subject to change based on industrial or business disruption, shortage of an item, bad weather, transit time of your carrier, destination address, or covid related restrictions etc. Processing and shipping times may increase during holidays and other peak seasons.

    6. Fee: We aim to keep our shipping rates competitive and affordable for our customers. Shipping for orders within the contiguous states is available at a flat rate of $4.99 per order. For orders shipping to Alaska or Hawaii, a flat rate of $14.99 per order applies. You will be able to see the shipment fee at the time of checkout before you place the order.

    7. No Changes: You cannot change the shipping address or the shipping method selected after checkout.


  2. ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX

    1. Placing an Order: When you place an order with us, you will receive an order confirmation email that contains all the essential details of your purchase. Please review this email carefully to ensure the accuracy of the order, including the shipping address and product details.

    2. Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipment confirmation email. This email will include a tracking number that allows you to monitor the progress of your shipment.

    3. Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability

      where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

    4. Failed Delivery: In the event of a failed delivery attempt, our chosen delivery service will typically make multiple delivery attempts before returning the package to us. If you receive a notification of a failed delivery attempt, please follow the instructions provided to rearrange delivery or pick up the package from a designated location.

    5. If you fail to pick-up: If the receiver is absent upon all delivery attempts, your package will be held at a local centre of one of our third-party logistic service providers for pick up. If you fail to pick up the package from there for any reason, the package will be returned to us at your expense.

    6. Refusal by you/receiver: If you/receiver refuse receipt of your package, the package will be returned to us at your expense.


  3. CHECKING THE ORDER STATUS

    Tracked shipments is available in limited cases. If available, as soon as your order is shipped, you will receive an email notification from us which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at hello@flowzen.fit with your name and order number, and we will look into it for you.


  4. THIRD PARTY DELIVERY SERVICE PROVIDERS

    Whenever you place an order with us, our third-party logistic service providers, United States Postal Service (USPS) and United Parcel Service (UPS) (hereinafter referred to as our “Delivery Partner”), ships and delivers the products to your doorsteps in the most convenient and hassle-free manner. For this purpose, we also share certain personally identifiable information (PII) of yours with our Delivery Partner in order to fulfill your order. Please refer to our Privacy Policy statement for more details on this subject.


  5. RESERVATION OF RIGHT

We reserve the right to cancel any order from our end if the product that you ordered runs out of stock, or becomes unavailable for any reason. In such case, we will refund you all the amounts that you’ve paid for such product.


Last updated on February 01, 2024.