← Back to Policies

TERMS & CONDITIONS


Welcome to FlowZen,


These Terms & Conditions (hereinafter referred to as the “Terms” or “Terms of Use”) shall govern the relationship between us. This website is owned and operated by:

Company Name: Flow Athletics, LLC

Type: Limited Liability Company

Principal Office: 7901 4th St N Ste 4000 St. Petersburg, FL 33702

(hereinafter referred to the “Company” or “FlowZen” or “us” or “our” or “we”) and you (hereinafter referred to “you” or “your” or “user” or “users” or “customers”) and shall also govern your use of www.flowzen.fit/ (hereinafter referred to as the “Website” or “Site”).


FlowZen offers a range of products through its website - www.flowzen.fit/, which includes "FlowZen" balance trainer designed for challenging balance exercises. Users can also enhance their workouts with the optional "PRO Strap". Additionally, we offer clothing, hats, and backpacks. (hereinafter referred to as the “Product(s)”)


Please read these Terms carefully, as these, along with our Disclaimer, Shipment Policy, Return Policy, and Privacy Policy statement forms the entire agreement between you and FlowZen. If you do not accept these Terms in its entirety, then you may not use the Site or make purchases on it.


Additionally, whenever you make a purchase on our website, the same is governed by our Disclaimer, Shipment Policy, and Return Policy, and how we collect, use, store, share and transmit your data is governed by our Privacy Policy statement. These Terms & Conditions shall be read in conjunction with our Disclaimer, Shipment Policy, Return Policy, and Privacy Policy statement.


  1. Acceptance of these Terms & Conditions

    By accessing or using or registering on our website in any way, or by placing an order for any of our Products, or by clicking on a button or taking similar action to signify your affirmative acceptance of these Terms, you hereby represent that:

    1. You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time at the website.

    2. You are of sound mind, at least 18 years in age, and otherwise competent to form a binding contract with us. Our website is offered and available to users who are at least 18 years of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the website through an account owned by a parent or legal guardian with their express permission. If you are under 13, you are not permitted to use the website or purchase our products. By using the website, you represent and warrant that you meet all of the foregoing eligibility requirements.

    3. We must not have previously disabled your account for violation of law or any of our policies or for misuse of any of our products.

    4. You have read, understood, and consented to our Disclaimer, Shipment Policy, Return Policy,

      as well as our Privacy Policy statement.


  2. ACCOUNTS, PASSWORDS AND SECURITY

    1. Account Registration: To access various parts of the Site, and to make purchases on FlowZen website, you might be required to register and create an account on our Site. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information about yourself. As part of the registration process, you will create a password and an account.

    2. Security: You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. We cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your account.

    3. Inaccurate Information: If we have reasonable grounds to suspect that any of the information submitted by you is untrue, inaccurate, outdated, or incomplete, we may terminate your account and refuse current or future use of our website.


  3. ALLOWED USES OF THE WEBSITE AND OUR PRODUCTS

    1. General Use: Users are granted a limited, non-exclusive, and non-transferable license to access and use the website, for personal and non-commercial purposes. Users may also purchase and use FlowZen products for personal fitness and training purposes.

    2. Compliance with Laws: Users agree to use the website and products in compliance with all applicable laws, regulations, and these Terms and Conditions. Any illegal or unauthorized use of the website or products is strictly prohibited.

    3. Product Use: When using FlowZen products, users are expected to follow all safety guidelines, instructions, and recommendations provided by FlowZen Athletics, LLC. Users engage with the products at their own risk and should consult with a healthcare professional before beginning any new exercise regimen, especially if they have pre-existing health conditions.

    4. No Modifications: Users are prohibited from modifying FlowZen products, as such modifications may lead to safety risks. The use of the optional "PRO Strap" should only be attempted by users who are already comfortable and experienced with the basic use of the balance trainer without the strap.

    5. Information: Whenever prompted, you must provide us with the correct, accurate, and updated information. All this collected information will be dealt in accordance with our Privacy Policy statement.

    6. Copies: You (or cardholder) must retain a copy of transaction records and our legal policies and rules.

    7. Material: For the purposes of these Terms, “material” shall mean any text, video, design, photo, sound material, or product listed on the website or on the products, whether a copyright of FlowZen, its licensors or any third party. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on the website. You must not reproduce any part of the website or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so.


  4. PROHIBITED USES

    1. Illegal Activities: Users are strictly prohibited from using the website, or FlowZen products for any unlawful purposes, including but not limited to activities that violate local, national, or international laws and regulations

    2. Infringement of Rights: Users shall not engage in any activities that infringe upon the intellectual property rights, privacy rights, or other rights of FlowZen Athletics, LLC, its affiliates, or any third parties.

    3. Unauthorized Access: Users shall not attempt to gain unauthorized access to any part of the website, including accounts, data, or systems, or engage in any actions that disrupt or interfere with the proper functioning of the website.

    4. Spam and Malware: Users shall not engage in spamming, phishing, or the distribution of malware, viruses, or any malicious software or code through the website or communication channels associated with FlowZen Athletics, LLC.

    5. False Representations: Users shall not provide false or misleading information, impersonate others, or engage in any deceptive practices when using the website or communicating with FlowZen Athletics, LLC.

    6. Bulk Purchases: Users shall not engage in bulk purchases of FlowZen products for resale without prior written authorization from FlowZen Athletics, LLC. Our website is intended for personal, non-commercial use only. You are permitted to use the platform to browse, purchase, and use the products for your personal needs or as gifts for others. Any commercial or resale activities are strictly prohibited without prior written consent from us.

    7. Damage to website: You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

    8. Automated Data Collection: You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website, without our express written consent.

    9. Violations of These Terms: Users who violate any of the terms and conditions outlined in this section may have their accounts terminated, and legal action may be pursued as necessary.


  5. OWNERSHIP RIGHTS

    Intellectual Property: The FlowZen balance trainer, PRO Strap, and all other products offered through website, as well as the contents of the website including but not limited to text, graphics, logos, images, instructional material, trademark, design, copyright, patent, and pending patent or trademark applications are the property of Flow Athletics, LLC or its suppliers and are protected by intellectual property laws. The trademark 'FlowZen™', along with any associated logos, service marks, and trade names used on our website or on our products, are registered trademarks of Flow Athletics, LLC and may not be used without our prior written consent. Users acknowledge and agree that they do not acquire any ownership or intellectual property rights by using the website or purchasing FlowZen products.

    1. Content Usage: Users are granted a limited, non-exclusive, and non-transferable license to access and view the content and materials on the website for personal and non-commercial use. This license does not permit users to copy, reproduce, modify, distribute, or use the content for any commercial purposes without the express written consent of FlowZen Athletics, LLC. Legal action may be taken against individuals or entities that infringe upon our intellectual property rights.

    2. Third-Party Content: The website may contain links to third-party websites or services. FlowZen Athletics, LLC does not endorse or have control over the content of such third-party websites, and users access them at their own risk.

    3. Feedback: FlowZen Athletics, LLC welcomes user feedback and suggestions. However, any feedback or ideas submitted by users may be used by FlowZen Athletics, LLC without obligation or compensation to the user.


  6. PRIVACY

    In order to see what personal information we collect and how we use or store or share such information, please refer to the detailed Privacy Policy statement available on our website.


  7. LINKS TO THIRD-PARTY SITES

    The website might contain links to third-party websites and services. For example, the website works with third party payment service providers to provide you the most convenient payment options. Such third-party links are not under the control of FlowZen, and FlowZen is not responsible for any third-party links. FlowZen provides access to these third-party links only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to third-party links. You shall use all third-party links at your own risk, and should apply a suitable level of caution and discretion in doing so. Whenever you click on such links, you may be taken to such third-party website, and you get out of the jurisdiction of our website. Therefore, you shall be governed by the legal policies of such third-party websites and we suggest that you read those policies. In case of any damage due to such action of third-party links or inaccuracy of content or wrong information, FlowZen shall not be responsible.


  8. ORDERS, PAYMENTS, AND TAXES

    1. Order Placement: Users may place orders for FlowZen products through the website, by following the provided instructions. By placing an order, users agree to pay the specified purchase price and any applicable shipping fees.

    2. Payment Methods: FlowZen Athletics, LLC accepts various payment methods, including credit cards, debit cards, and third-party payment gateways such as Shopify Payments, PayPal, Google Pay, Amazon Pay, and Klarna. Users are responsible for providing accurate and up-to-date payment information.

    3. Billing and Pricing: Users will be charged for their orders at the time of purchase. Pricing, product availability, and promotional offers are subject to change without notice. FlowZen Athletics, LLC reserves the right to cancel orders if pricing errors or discrepancies occur.

    4. Sales Tax: Sales tax may be applicable to orders based on the user's location and the destination of the shipment. Users are responsible for paying any required sales taxes in accordance with applicable laws.

    5. Order Confirmation: Upon successful completion of an order, users will receive an email confirmation containing details of the order. Users should review the order confirmation for accuracy and promptly contact FlowZen Athletics, LLC if any discrepancies are identified.

    6. Currency: All transactions on the website are conducted in United States Dollars (USD), unless otherwise specified.

    7. Returns and Refunds: Users may refer to the Return Policy posted on the website, for information regarding order cancellations, returns, and refunds.


  9. INTERNATIONAL SHIPPING

    We offer international shipping services in the future to various locations. When we make international shipping available, you may use our website to place orders for delivery outside of our domestic region (USA). However, please note that international shipments might be subject to additional fees, taxes, customs duties, and import restrictions imposed by the destination country. It is your responsibility to comply with all applicable laws and regulations related to international shipping and customs.


  10. LEGAL ACTION

    If you are found to be degrading, tarnishing, maligning the image, goodwill, or reputation of FlowZen, by spreading hate, insulting, false, fake reviews or engaging in mala fide actions against the above, strong legal actions will be taken immediately.


  11. INDEMNIFICATION

    You acknowledge to defend, indemnify, and hold FlowZen, our owners, distributors, affiliates, subsidiaries, directors, officers, employees, agents, partners, and any other licensors (hereinafter referred to as “Indemnified Party”) harmless from and against any claim, disputes, fine, liability, demand, or expense, including reasonable attorney’s fee, made by a third party, relating to, or arising from:

    1. Your violation of ours or any third-party right;

    2. Your use of the website, or FlowZen products, including any third-party claims related to such use;

    3. Your violation of any applicable laws, rules, or regulations;

    4. Your violation of these Terms or any other policy of ours as associated with our products/services;

    5. The indemnifications set forth above will survive the termination or expiration of these Terms and/or your use of our products.


  12. GOVERNING LAW AND DISPUTE RESOLUTION

    1. Governing Law: The Terms and any dispute arising from the same will be governed by the laws of the State of Florida (USA), except for its conflict of law principles.

    2. Amicable Settlement: In the event of a dispute, we encourage customers to contact us first to try to resolve the issue amicably. This is the fastest way the disputes could be resolved. To reach out, write to us at hello@flowzen.fit.

    3. Exclusive Jurisdiction: If the dispute remains unresolved after amicable attempt to settle it, the customer may bring a claim in the appropriate courts located in Pinellas County, Florida (USA). By using our website and services, the customer agrees to submit to the exclusive jurisdiction of the courts located in Pinellas County, Florida (USA), and waive any objections based on forum inconvenience or similar grounds.

    4. Rights under applicable law unaffected: Please note that this jurisdiction and dispute resolution section does not affect any mandatory rights that may apply under applicable consumer protection laws in the customer's State/country of residence.


  13. NOTICES

    When you use the website or send emails to FlowZen, you are communicating with us electronically. You consent to receive physically or electronically any communications related to your use of this website. FlowZen will communicate with you by post or by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. We may give notice by means of a general notice via electronic mail to your email address and/or by posting it to your address as available with us. If you want to give a notice to us, you can do so by dropping an electronic mail to hello@flowzen.fit.


  14. GENERAL PROVISIONS

    1. Independent Legal Advice: It is your obligation to obtain independent legal advice at your own expense to ensure you understand the provisions of these Terms.

    2. Headings: The section headings are for convenience only and shall not control or affect the meaning or construction of any provision of these Terms.

    3. Breach: In case of any breach or threatened breach to the provisions of these Terms, we reserve the right to suspend your access to our Site, at our sole discretion.

    4. Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the

      greatest extent possible under applicable law and the remaining provisions of these Terms will continue in full force and effect.

    5. Waiver: Our failure to insist on or enforce strict performance of these Terms & Conditions shall not be construed as a waiver by us of any provision or any right that we have to enforce these Terms and nor shall any course of conduct between Company and you or any other party be deemed to modify any provision of these Terms.

    6. Survival: Notwithstanding any other provisions of these Terms & Conditions, or any general legal principles to the contrary, any provision of these Terms & Conditions that imposes or contemplates continuing obligations on either party shall survive the expiration or termination of these Terms & Conditions, for any reason whatsoever.

    7. No Third-Party Beneficiaries: Except as otherwise expressly provided in these Terms & Conditions, there shall be no third-party beneficiaries to these Terms & Conditions.

    8. No Assignment: You may not assign these Terms & Conditions (or any rights, benefits, or obligations hereunder) by operation of law or otherwise without the prior written consent of FlowZen, which may be withheld at FlowZen’s sole discretion. Any attempted assignment that does not comply with these Terms & Conditions shall be null and void.

    9. Entire Agreement: The Terms, Disclaimer, Shipment Policy, Return Policy, and our Privacy Policy, together with any additional terms and conditions incorporated herein or referred to herein constitute the entire agreement between FlowZen and you, relating to the subject matter hereof, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on our website.

    10. Force Majeure: FlowZen and its third-party delivery service providers will be excused from performance for any period during which, and to the extent that, such party or any subcontractor is prevented from performing any obligation or service, in whole or in part, as a result of causes beyond its reasonable control, and without its fault or negligence, including without limitation, industrial disruption, supplier failure, acts of God, strikes, lockouts, riots, acts of terrorism or war, epidemics, communication line failures, power failures and government-imposed lockdowns or similar restrictions.

    11. Updates to these Terms: We may add to or change or update these Terms at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking these Terms periodically. Your use of the Site or our Products after any amendments to the Terms shall constitute your acceptance to such amendments.


  15. Grievance Officer

    In the event you have any grievance regarding anything related to these Terms, or our Products, in that case you may freely write your concerns to the Grievance Officer/Designated Officer at below:

  16. Feedback and Information

We welcome your questions or comments regarding the Terms. You can write to us via email: hello@flowzen.fit.


Last updated on February 01, 2024.

DISCLAIMER



ABOUT US: FlowZen offers a range of products through its website - www.flowzen.fit/, which includes "FlowZen" balance trainer designed for challenging balance exercises. Users can also enhance their workouts with the optional "PRO Strap". Additionally, we offer clothing, hats, and backpacks. (“Product(s)”)


ACCEPTANCE: Your relationship with us shall be governed by this Disclaimer, our Terms & Conditions, Shipment Policy, Return Policy, and Privacy Policy statement displayed on the website - www.flowzen.fit/. By accessing and/or using our website, or by purchasing or using our products, you accept and agree with this Disclaimer, and all our terms and conditions.


DISCLAIMER:

  1. As is: Flow Athletics, LLC provides the FlowZen balance trainer, PRO Strap, clothing, hats, backpacks, and all other products available through the website, as well as the website itself, on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website, or the information, content, materials, products, or services included on or otherwise made available to you through our website. To the fullest extent permissible by applicable law, Flow Athletics, LLC disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that our website, its servers, the content, the products offered, or the e-mails sent from us are free of viruses or other harmful components.

  2. Product Usage Risks: The use of the FlowZen balance trainer, PRO Strap, and any other products offered on our website, is entirely at the user's own risk. Balance training, by its nature, involves a risk of injury, and we expressly disclaim any liability for any injuries or damages that may occur as a result of using our products. While we strive to provide quality products and instructional content, it is essential that users follow all safety guidelines, and use the products as intended. We also advise that minors under the age of 18 use our products only under adult supervision. Flow Athletics, LLC cannot be held responsible for any injuries or damages arising from improper use, modification, or disregard for safety guidelines associated with our products.

  3. Health and Safety Precautions: Users are strongly advised to consult with a healthcare professional before starting any new exercise regimen, particularly if they have any pre-existing health conditions, are pregnant, or are experiencing balance or mobility issues. It is crucial for users to understand and acknowledge the physical demands and risks associated with balance training and to undertake these activities within their personal limits and under appropriate supervision, especially for minors or individuals with health concerns. While we provide guidance and instructions through various channels, including our YouTube channel, it is the user's responsibility to ensure they are following these guidelines correctly and safely. Flow Athletics, LLC is not responsible for injuries or health issues arising from the use of our products in contradiction to our safety recommendations or without proper medical consultation.

  4. Use as Directed: Customers are advised to use the products strictly as directed. Detailed instructions and guidelines for safe and effective use are provided on our website and through our official YouTube channel.

    It is essential that these guidelines be followed meticulously. Users should refrain from modifying the product in any way, as alterations could lead to unforeseen risks and nullify any warranties or liabilities on our part. Furthermore, users should consistently check the product for any wear and tear or damage before use, and discontinue use immediately if any defects are noticed. Our products are designed with specific use-cases in mind, and diverging from these prescribed uses increases the risk of injury and diminishes the intended benefits of the product.

  5. No Guarantee of Fitness Results: Flow Athletics, LLC provides the FlowZen balance trainer, PRO Strap, and other associated products with the aim of enhancing balance and fitness. However, we do not guarantee any specific fitness results or health benefits as a consequence of using our products. Individual results may vary significantly based on a range of factors including but not limited to individual effort, consistency in using the product, fitness level, diet, and overall health. Users should have realistic expectations and understand that improvements in balance and fitness are the result of a combination of factors, of which our products are just one component. Flow Athletics, LLC disclaims any claims, representations, and warranties that suggest guaranteed fitness outcomes from the use of our products.

  6. Advanced Use Warning: The use of the FlowZen balance trainer with the additional PRO Strap feature is considered an advanced exercise option and carries a higher level of risk compared to using the balance trainer alone. Flow Athletics, LLC advises that this feature is intended exclusively for individuals who have already developed a substantial degree of comfort and proficiency with the basic use of the balance trainer without the strap. Users opting to utilize the PRO Strap must understand that the exercises become more complex and intense, thereby increasing the risk of injury. It is essential that such users exercise extra caution, proceed gradually, and ideally seek advice or training from a fitness professional. We strongly recommend against beginners or those not fully accustomed to the balance trainer engaging in exercises with the PRO Strap, as this could lead to improper use and increased risk of injury. Users are reminded to always prioritize safety and to engage in exercises within their own limits, avoiding rapid or uncontrolled movements that could lead to accidents.

  7. Product Availability and Specifications: Flow Athletics, LLC strives to provide accurate and up-to-date information regarding the availability and specifications of the products offered through our website. However, customers should note that product availability is subject to change without prior notice. In addition, while we make every effort to ensure the accuracy of the product specifications, descriptions, images, and pricing, these may be subject to variations or updates. Flow Athletics, LLC reserves the right to modify product specifications, discontinue products, or adjust prices at any time without incurring any obligation or liability. Customers are encouraged to verify the current specifications and availability of products at the time of order. We cannot guarantee that the colors, features, specifications, and details of the products displayed on the website will be completely accurate due to variations in the display properties of customer devices. Flow Athletics, LLC disclaims any responsibility for any errors or inaccuracies in the product listings on our website.

  8. Compliance with Local Laws: Customers who purchase and use the products offered by Flow Athletics, LLC are responsible for ensuring their use complies with all applicable local, state, national, and international

    laws and regulations. This includes, but is not limited to, health and safety regulations, import and export controls, and any specific laws governing the use of exercise equipment in their jurisdiction. Flow Athletics, LLC makes no representation that the products are appropriate or available for use in all locations. It is the user's responsibility to be informed about and adhere to all relevant laws and regulations pertaining to the purchase, possession, and use of our products in their respective locations. Any failure to comply with such laws and regulations is strictly at the user's own risk, and Flow Athletics, LLC shall not be held liable for any legal issues or consequences that arise from such non-compliance.

  9. Limitation of Liability: Flow Athletics, LLC, its owners, directors, employees, affiliates, successors, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for injuries, death, medical cost, accidents, loss of profits, goodwill, use, data, or other intangible losses (even if Flow Athletics, LLC has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the FlowZen balance trainer, PRO Strap, or any other products or services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained, or messages received, or transactions entered into through or from the website; (iii) unauthorized access to, or alteration of, your transmissions or data; (iv) statements or conduct of any third party on the website; or (v) any other matter relating to the website or the products. Notwithstanding any provision to the contrary, Flow Athletics, LLC's liability for any claims arising under these Terms and Conditions shall not exceed the total value of the order placed by the user within the last one (1) month preceding the claim. Some jurisdictions may not allow the limitation of liability for certain types of damages, and in such cases, the limitations specified herein may not apply to you, to the extent not allowed.


CONTACT US: For any query or assistance, please write to us at hello@flowzen.fit.



LAST UPDATED: February 01, 2024